Update Date: 18 April 2023

RossAI Support

Frequently Asked Questions

How do I cancel my subscription?

You can cancel your subscription by following the steps below.

If you use iOS:

Open Settings on your device.
Click your name.
Click the subscription that you want to cancel.
Scroll down and tap Cancel Subscription. If you don’t see Cancel, the subscription is already cancelled and won’t renew.

Apple manages your subscriptions and payments. Ross AI has no control over your subscription and any payments you make.

If you use Android:

Open the Google Play Store.
Check if you’re signed in to the correct Goggle Account.
At the top right, click the profile icon.
Click Payments & subscriptions > Subscritions.
Select the subscription you want to cancel.
Follow the Google Play Store instructions.

How do I request a fund?

If you’re dissatisfied with our product,let us first apologise for not meeting your expectations.

If you are using iOS, you can ask for a refund through Apple by following these steps.

On the apple sign-in page, sign in with Apple ID you used to purchase your subscription.
Click I’d like to > Request a refund.
Select the reason for the refun request > Next.
Select the purchased item > Submit.

You’ll be updated by Apple within 48 hours. Unfortunately, we don’t manage your Apple subscriptions and payments, so we can’t issue refunds directly. For further information on Apple refunds, refer to Apple Support at the bottom of the linked page.

If you are using Android, follow the steps on the Google Support refunds webpage.

More information on Google refunds is available in Google’s refund policy.

How long are my photos stored on your servers?

Images uploaded to the app to generate AI Avatars are kept encrypted on S3 amazon servers.

After a user data deletion request, images uploaded to the app to generate AI Avatars and images generated by the app from the photos you uploaded are deleted from our servers after 5 days.

Are images generated by RossAI protected by copyright?

RossAI is licensed for personal and not commercial use. As such, you’re free to use the app acknowledging our Terms of Service.

RossAI is showing an error message when I try to create my avatars.

If you’re already using a paid plan but you’re still fronting an error message, here are some directions that could help:

Make sure that you’re using the most recent version of the app. If an update is available on the App Store or Google Play Store, we suggest downloading it.
Switch to a different internet cnonection. If you’re using a Wi-Fi network, try your mobile data connection, and vice versa. If you’re using a VPN, turn it off and try again.
Check that your device has enought storage available. If the error message appears when you try to save an image, the failure may be due to a lack of storage on your device. Try making up some space.
Update your iOS or Android software. Make sure you’re using the latest version by checking your device’s settings.
Close the app from your background processes and reopen it.

If you’ve tried all the steps above, but you’re still experiencing issues, please include the next details in your email to support speed up your checks:

A screenshot or a screen recording that shows the issue.
Your current version of iOS or Android,
RossAI’s version,
Your device model.

Is RossAI free to use?

RossAI’s costs and the availability to use a free trial to discover the app may vary depending on the offer in place when you start using it. As of now, we confirm that a payment is required to create your amazing avatars with RossAI.